Privacy Policy

Introduction

This privacy policy sets out how Brown & Watson International Pty Ltd, ACN 004 250 748 (BWI) operating the ‘BOAB Offroad’ website manages your personal information.

Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information.

BWI’s privacy policy is based on openness. Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed.

Our ‘BOAB Offroad’ website contain links to third party websites, including to our sales agents. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.

Collection of Personal Information

The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:

  • contact us through our website using an on-line form;
  • make a product or service enquiry;
  • order a product (although our ‘BOAB Offroad’ products are sold via our sales agents);
  • make a product complaint or warranty enquiry;
  • complete an application or enter into an agreement;
  • receive a visit from one of our representatives;
  • browse, contact us, subscribe or otherwise interact with our website ;
  • correspond with us, including by email;
  • call our Customer Service line;
  • enter a promotion or competition;
  • contact us via any of our social media forums.

The type of personal information you may provide to us includes your name, position description, address, email address, business type, telephone, age group, mobile phone number, facsimile number, credit card particulars and bank details.

By providing your personal information to BWI in this way, including by completing on-line forms and email, you agree to the collection of that information in accordance with this privacy policy.

We collect personal information from you for a number of reasons, including to:

  • provide you with information about our products;
  • link you up with our sales agents;
  • sell and deliver our products and services to you;
  • respond to your questions or requests for information;
  • manage warranty claims and provide after sales service;
  • improve our service;
  • assist us forecast the future demand for our products and services;
  • send you direct marketing material electronically or by post;
  • analyse our website usage;
  • enhance the content of our website and our social media platforms;
  • keep a record of our dealings with each other; and
  • comply with legal obligations.

If you do not provide us with your personal information, we may not be able to provide you with these services.

You can generally visit our website without telling us who you are or revealing other personal information.

Social Media

To customise your user experience on our website we may provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook Google+ and Instagram. If you connect to these third-party social networking services, including to participate in one of our promotional campaigns, you are authorising BWI to access and use certain information from your social network profile. You can opt-out of authorising BWI from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.

Disclosure to Third Parties

BWI recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:

  • you have given us your consent to do so;
  • it is necessary for us to do so to fulfil the primary purpose(s) for which we collected your personal information;
  • you would reasonably expect us to disclose it for a related purpose; or
  • we are required to do so by law.

The third parties we will typically share your personal information with include our sales agents, which we will link you to on our website. We may also share your personal information with companies in our own corporate group (including in New Zealand), your authorised representatives and service providers which we use to conduct our business, functions and activities. These organisations may be involved or conduct:

  • mailing, shipping or courier operations;
  • information technology services;
  • legal, auditing, accountancy or other professional services;
  • credit reporting services;
  • managing marketing communications and subscriptions;
  • promotions and competitions;
  • repair, installation or maintenance services;
  • insurance services;
  • market research;
  • billing and debt collecting functions;
  • website usage analysis.

We will take reasonable steps to ensure that your personal information is disclosed to such third parties in accordance with this privacy policy and on a confidential basis.

Cross Border Disclosure

Personal information may be disclosed to companies within our own corporate group in New Zealand. If we disclose personal information in countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws and if we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the applicable Australian privacy laws.

Website Data and Cookies

Like many other companies BWI uses tracking technologies which allow us to better understand the interests and preferences of our customer base.  When you visit BWI’s website, or use our online resources, web browser tracking technologies such as cookies, single pixels tags are employed. We also use a range of tools provided by third parties such as Facebook and Google which collect and receive information and use it for the purposes listed below.

A “cookie” is a small amount of information which is transferred to the hard drive of your computer or other electronic device and which can identify your web browser but not you. Information which may be collected includes your IP address, Internet Service Provider, domain name, data services provider, device ID and type as well as your usage information and online behaviour. Some cookies simply enable certain functions of the website, and others track user experiences, store your preferences, build anonymous statistical data about how our website is performing, and power the personalisation of website content to you. Cookies which are stored during your visit to our website may be read and processed by other companies (such as Facebook ad Google) for such purposes, including targeted advertising.

Most internet browsers and mobile devices can be set to inform you when tracking technologies are being used or sent to your device. They also provide you with the option of refusing the use of tracking technologies, however, this may negatively impact the display or function of certain areas or features of our services. You may control the cookies from this website by altering the settings of your web browser to not accept cookies at all, to accept them by request only or by deleting them when you close your browser session.  Please note that the use of some services may then be restricted and that some sections of the website will only function correctly with the use of cookies.

Sensitive Information

We will only collect sensitive information from you relating to race, ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health and medical history with your consent and only use it for the purposes for which it is provided. We do not typically collect such information.

Security

The security of your personal information is of great importance to us, and we take reasonable steps to:

  • keep your personal information secure in a combination of secure computer storage, hard copy files and other access-controlled records; and
  • ensure your personal information is protected from misuse, interference, loss and from unauthorised access, modification or disclosure.

We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided, unless a legal exception applies.

Access and Correction

We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. We appreciate you assisting us by letting us know if your personal information has changed.

You have a right of access to most personal information we hold about you and the right to correct or update your personal information. This right is subject to certain exceptions allowed by law. To request access, please contact our privacy officer, whose contact details are set out below. We will need to verify your identity before meeting your request, which we may require in writing, and we will process it in a reasonable time.

Queries and Complaints

If you have any queries relating to our privacy policy, would like more detail as to our privacy practices or believe that a breach of this privacy policy may have occurred, you may contact our privacy policy by email, post or telephone as follows:

The Privacy Officer
Brown & Watson International Pty Ltd
PO Box 2001
Mountain Gate

P: 03 9730 6050
E: privacy@brownwatson.com.au

If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you. If, however, you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992.
BWI is a wholly owned subsidiary of GUD Holdings Limited.

Updates

From time to time, BWI’s policies will be reviewed and may be revised. We reserve the right to change this privacy policy at any time and notify you by posting an updated version on our website at www.brownwatson.com.au